Istilah dan Percakapan di Hotel

Salah satu cara dalam meningkatkan kecapakapan berbicara (speaking skill) adalah dengan menggunakan metode RolePlay. RolePlay merupakan permanian peran, dimana setiap siswa memiliki memiliki tugas untuk menjadi salah satu tokoh pada tema tertentu. Kali ini tema yang akan bahas adalah percakapan di hotel. 
Scr: representasianews.com

Sebelum mulai RolePlay maka siswa dapat membaca lebih dahulu sejumlah kata kunci atau istilah yang biasa digunakan dihotel dan contoh percakapanya. Istilah dan contoh percakapan tidak dibuat runtut agar siswa dapat melakukan improvisasi atau tidak sekedar menghal.

List of Job in the Hotel

  • Casino Host
  • Cruise Ship Attendant
  • Front Desk Associate
  • Front Desk Supervisor
  • Front Office Attendant
  • Front-of-House Manager
  • Gaming Dealer
  • Guest Relations Manager
  • Guest Services Associate
  • Guest Services Supervisor
  • Hotel Clerk
  • Hotel Receptionist
  • Reservationist
  • Reservations Agent
  • Events Manager
  • Executive Conference Manager
  • Executive Meeting Manager
  • Meeting and Convention Planner
  • Meeting Coordinator
  • Meeting Manager
  • Meeting Planner
  • Meeting Specialist
  • Special Events Manager
  • Wedding Coordinator
  • Cafe Manager
  • Catering Manager
  • Chef
  • Cook
  • Food and Beverage Manager
  • Kitchen Manager
  • Pastry Chef
  • Restaurant Manager
  • Sous Chef
  • Back Office Assistant
  • Catering Sales Manager
  • Director of Hotel Sales
  • Director of Marketing and Sales
  • Group Sales Manager
  • Guest Room Sales Manager
  • Hotel Manager
  • Lodging Manager
  • Sales and Marketing Manager
  • Shift Leader
  • Shift Manager
  • Spa Manager
  • Wedding Sales Manager
  • Director of Housekeeping
  • Director of Maintenance
  • Director of Operations
  • Executive Housekeeper
  • Housekeeper
  • Housekeeping Aide
  • Housekeeping Supervisor
  • Lead Housekeeper
  • Maid
  • Maintenance Supervisor
  • Maintenance Worker
  • Baggage Porter
  • Bell Attendant
  • Bellhop
  • Bellman
  • Driver
  • Parking Lot Attendant
  • Valet
  • Valet Attendant
  • Valet Parking Attendant
  • Back Waiter
  • Banquet Server
  • Barback
  • Barista
  • Bartender
  • Busser
  • Cafe Manager
  • Catering Assistant
  • Food Runner
  • Food Server
  • Head Waiter
  • Host
  • Hostess
  • MaĆ®tre d’
  • Server
  • Sommelier

Coversation

Most of common question

  1. What can I  help you?
  2. Great. And where is the dining room?
  3. Is there empty room?
  4. Hello, excuse me. I have a reservation for tonight.
  5. Sorry. Could you tell me if breaksfast is included in the price of the room?
  6. Where is another empty hotel?
  7. Great. And what time is breakfast served?
  8. What time is breakfast?
  9. Is breakfast included?
  10. Is there free WIFI?
  11. Do I need a WIFI password?
  12. What time do I need to check out?
  13. Is there any chance I could get a late checkout?
  14. Do I need to pay now or should I pay when I check out?
  15. Do you have any vegetarian options on the menu?
  16. Is the meat halal/kosher/organic?
  17. What time does room service finish?
  18. Is there somewhere I can park my car?
  19. How much does the parking cost?
  20. Do you need to wear a swimming cap in the pool?
  21. Is there somewhere I can leave my luggage?
  22. The dining room is open from seven o'clock until ten o'clock on weekdays and until eleven at the weekend.
  23. I think there is a monster under my bed. Can someone please come and check?
  24. Could you change my room, please? It smells of smoke.
  25. We have a baby. Do you have a travel cot that we could use? 
  26. Could you book me a taxi for 9 o' clock tomorrow morning?
  27. Could you bring a couple of extra towels to my room, please?
  28. What floor is the restaurant/gym/pool on?

Most of common answer

  1. Im sorry sir
  2. Oh, so pity
  3. There, inside
  4. Oh, Im sorry all of them are full
  5. That shouldn't be a problem, sir. We are not fully booked tomorrow so you can check out as late as 5 o' clock. 
  6. There are always a number of dishes for non-meat eaters, madam.
  7. It's Spencer. S P E N C E R
  8. That's right, yes.
  9. Hot food is available until eleven with sandwiches and cold snacks available 24 hours.
  10. If there is no street parking available we have a small car park available for a nominal charge.
  11. It's from seven o' clock in the dining room on the first floor.
  12. Yes, sir. One moment ... yes, breakfast is included for two adults. The children eat for free.
  13. It's on the fifth floor and is open until nine.
  14. It's on the first floor.
  15. No problem, madam. Can you tell me your destination?
  16. Yes, of course, sir. I will send someone with a big stick to your room right away!
  17. (Your reservation is) Under what name?
  18. I'm terribly sorry about that. The floor you are on is a designated no smoking floor but we should be able to find another room due to the problem.
  19. WIFI is available for free in all the public areas of the hotel and is available for a small fee in individual bedrooms.
  20. Thank you very much.   

Vocabulary

  • adjoining rooms
  • amenities
  • attractions
  • baggage
  • brochures
  • bellboy
  • booked
  • book
  • Bed and Breakfast
  • check-out
  • check-in
  • front desk, reception
  • deposit
  • floor
  • damage charge
  • cot, rollaway bed
  • double bed
  • complimentary breakfast
  • indoor pool
  • ice machine
  • guest
  • inn
  • housekeeping, maid
  • hotel manager
  • Jacuzzi, hot tub, whirl pool
  • hostel
  • late charge
  • kitchenette
  • valet
  • king-size bed
  • maximum capacity
  • lobby
  • vending machine
  • luggage cart
  • linen
  • vacant
  • vacancy
  • towels
  • vending machine
  • noisy
  • parking pass
  • pay-per-view movie
  • motels
  • wake up call
  • pillow case
  • rate
  • weight room, workout room, gym
  • queen size bed
  • reservation
  • room service

Sumber
https://www.thebalancecareers.com/hospitality-job-titles-2061496
https://premierskillsenglish.britishcouncil.org/skills/listen/podcasts/speaking-skills-hotel
Hotel Akomodasi: Latih Percakapan dalam Bahasa Inggris untuk Perhotelan

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